Customer Service Advisor
- Hereford, Herefordshire
- Job type:
- Part Time
- £10,996 per annum
- Closing date:
- 23rd Jan 2018 at 23:55
22.5 hours per week
The Customer Services Team based at our Head Office at Legion Way in Hereford is the first point of contact for our customers. Working as part of a busy team; you will be the first stop for our customers.
You will have a flair for delivering excellent customer service with previous experience in a customer service environment equipping you to fulfil this role. You will be helpful, tactful and display a real understanding and desire to get things right in customer interactions through various different mediums including phone, email, live chat, social media and face to face.
You will deal with a range of housing and service related issues, including taking payments, processing repairs and providing advice and assistance on all enquiries.
This service operates 8am – 6pm, Monday to Friday so a flexible approach to work is essential, as well as good ICT skills, an excellent telephone manner and desirably an understanding of social media.
For informal enquiries, please contact Matthew Coles, Customer Experience Manager on 01432 384022 or email Matt.Coles@connexus-group.co.uk
Closing Date for applications: Midnight 23rd January 2018
Interview Date: 31st January 2018